Reservations can be made by calling our toll-free number 877-BAYGULF (229-4853).
All of our properties are privately owned and reflect the individual tastes of each owner.
Please ask as many questions about the specifics of a property as necessary, and view the photos that we have posted on the website.
In addition to the rental rate, your total cost will include the following taxes and fees:
- Local taxes totaling 11%-12% depending on the county
- Reservation fee
- Departure Cleaning Fee
- Property Protection
- Application Fees
Check-in begins at 3:00 pm unless early check-in was confirmed and paid for prior to arrival. A valid ID is required at check-in. Check-in is at William Raveis – Rentals, 9060 Gulfshore Drive, Naples FL 34108.
Check-out is before 10 am. Please exercise courtesy to the arriving guest by adhering to the check-out time.
Vacation/Seasonal Rentals – Bookings for our seasonal rental properties are non-refundable once a rental agreement is signed and deposit paid. In the event that you need to cancel a seasonal rental, please let us know as soon as possible. We will then open up availability for the property and attempt to rebook it to someone else. If we are able to rebook it, we will then offer you a refund (less commissions payable plus $250 service fee to the Broker), up to the amount we were able to recover from the new booking. If we are not able to rebook it, you will be responsible for the full balance of your rental costs as outlined on your rental agreement.
Security Deposit amounts vary based on the property and will be included in your price quote when booking. Security Deposits are held in escrow in a separate non-interest-bearing account at Iberia Bank 9132 Strada Pl, Unit 11105, Naples, FL 34108. The Deposit is refunded timely. If damage is discovered, or extra cleaning is needed, you will be notified after departure. Otherwise, you can expect to receive a full refund.
Please note that a Damage Waiver Fee of $125.00 will be charged. This Fee is non-refundable. Damage Protection insurance policies will no longer be sold by our firm.
Charges for laundry and extra cleaning will not be covered by the Damage Waiver Fee, nor will replacement of lost keys, fobs and remotes. These items will be charged against the guest’s credit card — required to be placed on file at the time of lease agreement execution.
All homes will be professionally cleaned prior to your arrival. Daily service is not provided but we can request that service from an outside vendor for an additional cost. You are responsible for basic cleaning (e.g. broom swept floors and vacuumed carpets, all counter tops wiped down, refrigerator emptied), leaving the property in the same similar condition as when you arrived. Additional charges will apply for any cleaning over and beyond the basic cleaning.
COVID-19 ENHANCED CLEANING SERVICES
Our 5-Step Cleaning Process:
Prepare, Clean, Sanitize, Check, and Reset.
Step 1: Prepare
- Ventilate the space before and during cleaning, when possible
- Use disinfectants approved by your local regulatory agencies for use against COVID-19
- Always read the directions and warnings on your cleaning products carefully
- Wash or disinfect your hands, and wear a mask and gloves while cleaning
Step 2: Clean
- Sweep, vacuum, dust, and/or mop areas before sanitizing
- Wash all dishes and laundry at the highest heat setting possible
- Wipe down hard surfaces with soap and water
Step 3: Sanitize
Sanitizing is when you use chemicals to reduce the number of bacteria on surfaces such as doorknobs and TV remotes.
- Spray high-touch surfaces in each room with an approved disinfectant spray
- Let the disinfectant stand for the length of time specified on the product label
- Allow the surface to air-dry
Step 4: Check
- Refer to the best practices in each room-by-room checklist to make sure that all areas are cleaned and sanitized between each stay
Step 5: Reset
To help prevent cross-contamination, it’s important to finish cleaning and sanitizing a room before replacing items for the next guest. Make sure to:
- Wash your hands and replace gloves before replacing guest supplies, linens, and cleaning kits
- Safely dispose of or wash cleaning supplies and protective gear
- Don’t re-enter a room once it’s been sanitized
- Empty and/or clean your equipment (ex: vacuum, microfiber cloths) between each turnover
All of our vacation homes are maintained to a very high standard. We take great pride in our proactive approach to maintenance and this attitude reduces the likelihood of maintenance issues occurring during your stay. All maintenance issues should be reported to our Maintenance Department at 239-594-2226. We will make every effort possible, to correct the issue in a timely manner. No refund will be made for equipment failures.
All of our properties are non-smoking. Smoking is not permitted inside any of our homes, on the patios, lanais, terraces or garages.
GOOD NEIGHBOR POLICY
Many of our rental properties are located in mix-use neighborhoods that include both short-term guests and full-time year-round residents. Please be sure to observe all rules and regulations, which are provided for each property. All guests are required to conform to all rules and regulations of the properties.
Each home will be prepared with linens on all beds as well as bath towels, hand towels, and washcloths for each guest.
Here is a list of our standard amenities:
- Pots and pans
- Coffee maker
- Kitchen towels and sponges
- Hair dryer
- Iron and ironing board
- Bottle opener
- Cable or satellite television
- Wireless internet
- Beach chairs
- Beach/Pool towels
Please inspect your unit and notify us immediately of any problems or issues. Every effort will be made to ensure that your unit is clean and undamaged before your arrival. Please notify us immediately of any items that need attention to ensure these problems are taken care of immediately and that you will not be held responsible.
We cannot make rate adjustments or offer rebates due to nearby construction, road repair, etc.
Monday – Saturday: 8:00am – 8:00pm
Sunday: 9:00am – 5:00pm
Toll-Free: 1-877-BAY GULF
Urgent Matters: Please contact your Rental Associate.