877.BAY.GULF

COVID-19 AS IT RELATES TO YOUR BOOKED RENTAL

Dear Valued Customer,

We know every individual who reads this is going through a difficult time. We are confident that we will continue our long-standing tradition of being there for our Customers and Community when it really counts and know that together we can overcome all obstacles in a safe and thoughtful way.

As your agent, we are here to work through issues you may have caused by COVID-19 as it relates to your booked rental. Please know we value your business and will do the absolute best to facilitate successful communications between you and your landlord.

Please be aware of our recent operating notices as we respond in this uncertain and rapidly changing environment.

Early Departures & Extensions:
If you need to adjust your travel plans, (specifically your check-in or check-out dates) based on the coronavirus situation, please contact your rental associate (preferably via email). We are not able to offer refunds for early departures, however, we may be able to offer advantageous rates for extensions of your stay, where possible, if you would like to stay longer to avoid traveling.

Cancellations:
Our current policy regarding cancellations is to offer the option to rebook a stay for the number of unused nights between now and 12/31/2020 with no change fees. If extenuating circumstances are present (e.g., you or a travel companion are infected with the coronavirus or have been in the presence of someone infected, you are a medical worker needed at your job, your flights were canceled, or there is a travel ban in place that prevents you from being able to get here), please let us know and we will work with your landlord to grant a refund.

Repairs:
Most communities are restricting access making usually routine repairs a very arduous if not impossible situation. We are only scheduling emergency repairs (water, a/c, plumbing) at this moment.  If you have an urgent matter, please email: sb_admins@raveis.com.

We will keep you informed going forward and again we appreciate your understanding and patience.

CALL US DIRECTLY AT 877.BAY.GULF.

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WILLIAM RAVEIS FLORIDA RENTALS | 9060 GULF SHORE DRIVE  | NAPLES, FLORIDA 34108
TELEPHONE: 239.594.2226  TOLL-FREE: 877.BAY.GULF